CanopyLAB featured on prestigious eLearning Industry Top 20 LMS list based on Best Customer Experience.

Every year, eLearning Industry publishes the Top 20 LMS list based on User Experience and Customer Experience reviewing hundreds of LMS and LXPs. For the second year in a row, CanopyLAB appears on the list, coming in at 17th place.

According to eLearning Industry, the Top 20 LMS the methodology for selection os a follow: This Top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMS.
The reviews have been verified one by one by eLearning Industry.
The order of appearance is a function of the following metrics:

 

  • Customer Satisfaction (CSAT Score): measures the degree of customer happiness with a particular product, service, or interaction.
  • Customer Effort (CEF Score): quantifies the amount of effort required to get customer support from the LMS vendor.
  • Customer Expectation (CEX Score): measures the gap between customer expectations and service received by the LMS vendor.

 

 

You can review the complete list here.

 

We continue to be relentless in our dedication to building a clean, beautiful, and intuitive design.

∼Christian Skræm Juul Jensen
Co-founder & CTO, CanopyLAB

 

In response to the announcement Christian Skræm Juul Jensen, co-founder and CTO of CanopyLAB, noted: “We continue to be relentless in our dedication to building a clean, beautiful, and intuitive design. Once again, this pays off. In 2021, as a response to the ongoing pandemic, we have launched customer service protocols in five new languages, an AI engine that can auto-generate content, and two AI-based chatbots designed to help you build better courses. In 2022 and beyond, we will continue to innovate around the Customer Experience and design.”

 

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